FAQ
If you can’t find the answer you need here, please don’t hesitate to get in touch.
Picnic FAQ
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When you book, you’ll receive a confirmation email within 24 hours. Attached will be our picnic style lookbook, along with a location guide and a short questionnaire so we can understand your vision for the day.
We do ask that you have either a postponement date in mind or an indoor location available in case of bad weather. If neither option works, we’ll arrange another suitable day and time, or provide a refund in line with our refund policy.
A few days before your picnic (2–3 days out), we’ll be in touch to confirm details and check the weather together. Our goal is always to make sure your picnic is seamless and unforgettable.
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Our time allocation for the picnics depends on the occasion. We like to allow more time for our larger groups, for bridal or baby showers so they can have time for games/activities in a beautiful setting for 2 hours.
Late fees apply, as this will affect other picnic timeframes.
Extra time
Wild and Romantic Picnic, Lounging, Proposal and Elopement Picnic $30 per hour
Picnic Parties, Hen’s Parties and Baby Shower Picnics are $50 per hour.
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During our peak season (October - April), we ask for at least two weeks’ notice when booking. If you’d like a picnic sooner, please reach out and we’ll do our best to accommodate you based on availability.
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We are all about being intimate, and being able to be social with everyone. To keep that intimate feel we can comfortably seat up to 24 guests. Obviously, we wouldn’t want to leave anyone out and if you are happy to squeeze in we can go up to 28 guests.
A minimum of 8 guests are required for hens party, picnic party and lounging picnics.
Our mini picnic stations (lounging picnics) can go up to 50.
Larger numbers may require a permit to use one of our location.
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Full payment is required when booking through our online platform.
If you’d prefer to pay a deposit instead, simply email us and we can arrange this. A 30% non-refundable deposit is required to secure your booking, with the remaining balance due four weeks prior to your picnic.
This final payment date is also the deadline for any booking changes, such as adjusting guest numbers, adding extras, or making other modifications (subject to availability).
We accept payment via bank transfer, credit card, Klarna (shop now, pay later), and EFTPOS through our invoicing system.
If you would like to set up a payment plan, we are happy to do so. This will need to be fully paid 4 weeks prior to the event date
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Wanaka | no travel fee
Hawea | $60
Outside of Wanaka | $1.45 per km
Queenstown, Cromwell and Arrowtown | $160
Alexandra | $180
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Due to the resources required to organise your picnic and the timeframe in which we book out, cancellations will forfeit their deposit of 30%. If you need to downsize your picnic this must be made 14 days prior to the picnic date.
Cancellations notified less than 14 days from the booking date and the full invoice is paid there will be no refund.
Proposal Planning/Styling FAQ
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Planning the perfect proposal can feel overwhelming, choosing the right location, setting the mood, and making sure every detail is flawless.
By hiring a proposal planner, you take away the stress and gain access to creative ideas, local knowledge, and an experienced team who ensures everything runs seamlessly. That way, you can focus on the most important part, popping the question!
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We’ve designed a simple step-by-step process so you can enjoy a stress-free experience:
Enquiry Form – Complete the “Enquiry Form” on the link above. Or book in a chat with us
Consultation – We schedule a complimentary 15 minute digital call to discuss your ideas.
Deposit – A non-refundable deposit is required to secure your booking. This allows us to begin planning, reaching out to vendors, and getting quotes based on what we’ve discussed.
Custom Proposal Package – We put together creative ideas and a tailored proposal package for your consideration. Your feedback is welcomed at this stage until the plan, vision, and budget are just right.
Final Brief – You’ll receive a detailed plan of your proposal so you’re fully prepared for the big day. In the lead-up, we’ll also touch base regularly and monitor the weather to ensure everything aligns.
The Big Moment – On the day, our team will be onsite to create your magical setup. For full-day proposals, we remain close by to make sure everything runs smoothly, leaving you free to focus on asking the most important question of your life.
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Our proposal planning starts from $1,500 as a base rate. From there, your investment depends on your vision, whether you’d like us to plan just the big moment or create a full-day experience. Packages typically range between $1,500 and $20,000+, depending on the level of detail, styling, and inclusions you’d love to add.
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Absolutely! Many of our clients come from overseas. With over 6 years in business, we have the local knowledge and trusted connections to the region’s most talented vendors, photographers, florists, private chefs, and more. We’ll take care of everything on the ground so you can relax knowing your proposal is in expert hands.
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Absolutely! We understand how important it can be to have your children share in such a special moment.
We can create a cosy play area just for them and arrange some snacks to keep little ones entertained. If you’d like, they can also take part in the proposal itself in a sweet and thoughtful way while still giving you both the private moment you deserve.
For extra peace of mind, we can also arrange a trusted babysitter so you can relax and enjoy your celebration afterwards.
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Absolutely! We’ve partnered with some of the best venues to provide private spaces for proposals. Each venue has its own fees and services, and we’ll walk you through the options to find the one that best suits your vision.
Balloon’s FAQ
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We are lovers of the environment and the balloons we use are biodegradable latex excluding the foil range which can be added into soft plastics. Once you are finished with the balloon garland, you have the pleasure to pop each one and place it in your compost bin or the red bin. Adding to the compost bin they will biodegrade within a few months or landfill where they will also break down safely.
We do not want our balloons to be littering the environment. It is harmful to our wildlife and marine environment.
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The lifespan of balloons depends on the type of balloon and the environment they’re in. Here’s a quick breakdown:
Latex balloons with helium: Typically last 4–8 hours, as helium naturally escapes through latex.
Foil balloons with helium: Can last for weeks, holding helium much longer than latex.
Outdoor balloons: Exposed to sun, wind, and temperature changes, they usually last a day before oxidizing.
Indoor balloons: In a stable environment, they can last several days to weeks, though the occasional balloon may deflate sooner.
We use high-grade, premium-quality balloons that are designed to last longer, hold their colour beautifully, and look less transparent compared to cheaper alternatives.
This is based off our experience and knowledge being balloon artists.
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During our peak season (October–April), we require at least two weeks’ notice when booking. As our balloons are ordered to make, booking early helps you avoid any extra costs for overnight freight if needed. If you’d like a balloon garland sooner, please get in touch and we’ll do our best to accommodate you based on availability.
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Full payment is required when booking through our online platform.
If you’d prefer to pay a deposit instead, simply email us and we can arrange this. A 30% non-refundable deposit is required to secure your booking, with the remaining balance due four weeks prior to your event.
This final payment date is also the deadline for any booking changes, such as adjusting guest numbers, adding extras, or making other modifications (subject to availability).
We accept payment via bank transfer, credit card, Klarna (shop now, pay later), and EFTPOS through our invoicing system.
If you would like to set up a payment plan, we are happy to do so. This will need to be fully paid 4 weeks prior to the event date
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Travel areas & fee
Wanaka | no travel fee
Hawea | $60
Outside of Wanaka | $1.45 per km
Queenstown, Cromwell and Arrowtown | $160
Alexandra | $180
Invercargill/Southland | $60
Pack-down Pricing
Wanaka & Queenstown (same-day) $65
Wanaka (following-day) $65
Queenstown (following-day) $160
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Due to the resources required to organise your balloon garland and the timeframe in which we book out, cancellations will forfeit their deposit of 30%. If the balloons have been ordered the cost of the balloons and 30% will not be refunded.
Cancellations notified less than 14 days from the booking date and the full invoice is paid there will be no refund.
Event Styling FAQ
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Yes, absolutely. If you already have your décor and just need assistance with setup, our team can step in on the day to style everything for you. This ensures your event is beautifully presented and ready for you to enjoy without the stress of doing it yourself.
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Absolutely! Intimate event styling is our jam. We love transforming everyday spaces into something truly special—whether it’s your dining room, a private venue, or even outdoors under the stars. From table settings and florals to mood lighting and finishing touches, we’ll create a beautiful atmosphere that feels both personal and memorable. You and your guests can simply arrive and enjoy, knowing every detail has been taken care of.
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Yes, we can! We regularly work with clients from overseas and love helping them celebrate life’s biggest moments. We’ll start with a consultation to discuss your vision, possibilities, and options. From there, we’ll provide you with a tailored quote and a draft vision board to bring the ideas to life. Once you’re happy, we’ll take care of everything, from planning and sourcing local vendors to styling the space, so you can simply arrive and enjoy your celebration. Our goal is to make your milestone birthday seamlessly beautiful